Refund policy
REFUND POLICY
30-Day Money-Back Guarantee
We want you to love your purchase! If you're not completely satisfied, you can return your item within 30 days of delivery for a full refund.
How to Return
Contact us at info@ultrauniquegifts.com to initiate a return. We'll provide you with return instructions and a return authorization.
Return Requirements
• Items must be unused and in original condition • Items must be in original packaging • Include proof of purchase or order number
Refund Process
Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Exchanges
We currently don't offer direct exchanges. Please return your item for a refund and place a new order for the item you'd like instead.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at info@ultrauniquegifts.com with photos. We'll send a replacement or issue a full refund at no cost to you, including return shipping.
Questions?
Contact us at info@ultrauniquegifts.com and we'll be happy to help!